FAQ's
Are Zenora Water Purifiers available on Amazon and Flipkart?

Yes, V-Guard sells it on both Amazon and Flipkart through its official seller profiles - Amazon [VGuard Industries Ltd (Official)] and Flipkart [VGuardIndustriesLtd]. Please click on the below links to view and purchase

Zenora RO+UV+MB (Black) Amazon Flipkart
Zenora RO+UV+MB (White) Amazon Flipkart
Zenora RO+UF+MB (Black) Amazon Flipkart
Zenora RO+UF+MB (White) Amazon Flipkart
Can I meet your representative and purchase it directly from V-Guard?

Yes, currently we offer that service in select cities. Soon we will be expanding it to all the Indian cities.
Please contact us by clicking here and our team will connect with you shortly in this regard.

Is the installation free?

Yes, V-Guard provides free of cost installation across India for all its water purifiers.

How do I raise the installation request?

You may raise the installation request through any of the following modes within 30 days from the delivery of the Water Purifier:

  1. Website: www.vguard.in/waterpurifier
  2. Phone: 1800 103 1300 (TOLL FREE) | 1860 180 3000 (TOLL)
  3. E-mail: waterpurifier@vguard.in
What are the pre-requisites for free installation?

Here are some of the important pre-requisites for installation

  1. The installation area must be safe for workmanship and product usage. Adequate lighting must be provided on the site.
  2. The installation area must be easily accessible. Above man-height locations such as above-the-ceiling or outside the kitchen are not acceptable.
  3. The old water purifier, if any, should be easily dismountable. While dismounting the old water purifier, if anything gets damaged then V-Guard could not be held responsible.
  4. The free installation kit that comes along with the main unit consists of User manual, External Pre-Filter, Wall Mounting Kit, 3/8 White Tube, ¼ White Tube, SMPS Adapter, Integrated Diverter Valve and RO Membrane. In case anything else is required for installation, it will have to be purchased separately.
  5. Input Water TDS should not exceed 2000ppm (maximum limit) while its pressure should be between 5 to 40 psi. If it is not so, you will require additional solutions otherwise it will affect your product’s performance. These additional solutions can be purchased from V-Guard technicians at extra cost.
  6. An operational power source and water source must be available in the proximity of the installation area.
  7. The user must be able to furnish a valid proof of purchase i.e. original invoice copy

Please click here to view detailed terms & conditions for Installation

How long is the warranty coverage?

V-Guard offers one-year comprehensive warranty coverage for all its water purifiers.

What is covered in the warranty?

One-year comprehensive warranty covers the following:

  1. Repair or replacement of any functionally effective part of the Water Purifier found defective within 12 months from the date of its purchase ("Warranty Period").
  2. Two preventive maintenance visits by V-Guard on free of cost basis, during the warranty period.
  3. Two Pre-Filters will be changed on free of cost during the first year i.e. pre-filer will be changed in 5th month and 11th month.
  4. No charges for the technician visit in case of failures or repair assistance.
  5. One time Free-reinstallation support for the water-purifier unit.
  6. The Product is intended to be used exclusively for domestic/ residential purpose only.

Please click here to view detailed terms & conditions for warranty

How will I get service/ spare parts for my water purifier post Warranty? Do you provide AMC?

Yes, we offer range of affordable AMC plans which help you to continue enjoying the same superior services beyond warranty as well. Please click here to view our AMC Plans

Does V-Guard have a Pan-India service network?

Yes, we have a pan-India service network 1200+ trained technicians, 235+ Authorized Service Centres and Direct Service in 7 Metros

How do I contact V-Guard support team in case of any query or any service/maintenance related requirements?

Please feel free to reach out to us through any of the following mediums
Toll Free: 1800 103 13000 | Toll: 1860 180 3000 | Email: waterpurifier@vguard.in

Which all consumables/filters of Zenora Water Purifiers require replacement and with what frequency?

You need to clean/replace Sediment Filter approximately every 6 months from the date of installation based on the input water quality conditions and other consumables approximately every 1 year from date of installation.

Consumables Filters Estimated Life (Whichever occurs earlier)
External Pre-filter 6 - Months or 3000 L
Pre Carbon Filter (GAC), Sediment Filter, RO Membrane Post Carbon GAC, Mineral Balancer, Micron Filter, UF Membrane 12 - Months or 6000 L
UV Lamp 24 - Months or 12000 L
Can I service Water Purifiers on my own?

It is not recommended to open your water purifier and service it on your own. Call V-Guard customer support centre for any issues related to service & opening the machine.

What should I do if there is a leakage from the water purifier?

In case leakage is observed from inside of the water purifier, switch off the purifier. Call V-Guard customer support number and register for service request.

What should I do if there is no water in the storage tank?

Please ensure proper power & water supply to the purifier unit. If the problem persists, please call V-Guard customer care support number.

Is Zenora Water Purifier suitable for Borewell Water/ Ground Water/ Municipal water?

Yes, Zenora Water Purifiers are suitable for Borewell Water / Ground Water/Municipal Water, however the maximum TDS range is up to 2,000 ppm.

What is its underlying purification technology?

Zenora Water Purifiers are available in two variants RO+UV+MB and RO+UF+MB.

Both variants feature world class RO Membrane and state-of-the-art filters that together form a multi-stage advanced purification process to effectively eliminate micro-organisms, organic & chemical impurities and other similar impure substances so commonly found in Indian water supply. A strong Pre-RO stage comprising of external pre-filter, anti-microbial pre-carbon GAC filter and sediment filter pre-treats the water before it enters the sensitive RO membrane thus protecting it and enhancing its life. In the Post-RO Stage an extra layer of protection is provided through Next generation UV chamber or Hollow Fiber Advanced UF Membrane, while the unique calcite media balances the pH levels of the RO treated water thus reviving its natural taste.

Can it remove arsenic, fluoride and nitrates?

Yes, Zenora water purifiers come with a world class RO membrane that can effectively remove arsenic, fluoride and nitrates along with many other impurities so commonly found in Indian water supply.

What is its output water TDS?

The output water TDS of any water purifier purely depends on the input TDS level. Please contact us, and we will arrange a visit of our service technician who will measure the input water TDS at your home and accordingly advise the output water TDS.

Is it inverter compatible?

Yes, Zenora Water Purifiers are inverter compatible.

Is it made from BPA Free Plastic?

Yes, Zenora Water Purifiers are made using BPA Free Plastic.

Does it come with an External Pre-filter? Is it free?

Yes, Zenora Water Purifiers come with an External Pre-filter which is provided at no extra cost.

How much time does it take to purify water?

Zenora Water Purifiers usually take 20 min to purify the water under standard conditions. However, the actual performance may vary depending on the quality of input water.

What is its output flow rate?

The flowrate is 10-12 L per min for Zenora RO+UF+MB and 10-15 L per min for Zenor RO+UV+MB.

Can I draw water from it when there is no electricity?

Yes, Zenora Water Purifiers come with 7 L storage capacity, hence the water can be drawn even when there is no electricity.

How long can the water in the water purifier be used for drinking?

You can use stored water for up to 48 hrs. If it is not used for 48 hr, we advise you to discard that water, refill and consume.

What does TDS mean?

TDS stands for total dissolved solids, and represents the total concentration of dissolved substances in water. TDS is made up of inorganic salts, as well as a small amount of organic matter.

What is Reverse Osmosis (RO)? How does it work?

Reverse Osmosis (RO) is a water treatment process that removes contaminants from water by using pressure to force water molecules through a semipermeable membrane. During this process, the contaminants are filtered out and flushed away, leaving clean, delicious drinking water.

What is Mineral Balancer? Does it improve taste of water?

Mineral Balancer is pH balancer with taste enhancer. It maintains right balance of pH in water from RO membrane and enhances the taste with mineral media. The cartridge needs to be replaced every 1 year.

Can I use the water rejected by the water purifier?

It is not recommended to use the reject water for any kind of human/pets consumption or contacts (drinking or cooking or bathing). It may be used for gardening or mopping floors.